Computing Blog

A blog about all aspects of computing and technology from software development to social network to commentary on the IT industry as a whole.

Trolls Are The New Spam

Abi Sutherland made a very good point on Twitter a couple of days ago comparing the troll problem with the spam problem.

A few years back, spam threatened to overwhelm the internet. Our email inboxes were getting flooded with fake Viagra and make-money-fast schemes that drowned out legitimate communications. Likewise bot-generated comment spam meant that any blogger that wanted to enable comments either needed to spend vast amounts of time hand-moderating comments or see their comment sections flooded with garbage.

The spammers and their apologists used to say “Just delete it”, and then whined about freedom of speech every time anyone proposed anti-spam solutions.

We didn’t let the spammers win. Instead we built reputation systems like Akismet, and we added Bayesian filtering to our email, and it turned the tide. They weren’t 100% effective, and did generate the occasional false positive, but they have reduced spam to a manageable problem.

Today we’ve got a huge problem with trolls. They reduce the signal-to-noise ratio across so many sites that “don’t read the comments” and “bottom half of the internet” are commonly used phrases. They harass people online to the extent that far too many people with something worthwhile to say end up being hounded off social media.

Trolls can kill productive conversation. “Just ignore them” is equivalent to “Just delete it”.

Dealing with trolls is a hard problem. Trolling is vastly more subjective and context-dependent that spam. Building an equivalent reputation system based upon who’s favourited or blocked blog comments and social media posts won’t be an easy task. Building one that reduces the impact of bad behaviour without creating dangerous echo-chambers may prove even harder. But it can’t be an impossible task either.

Posted in Social Media | Tagged , | 2 Comments

If you’ve been experiencing problems accessing the site over the last day or two, the hosting company has been hit by a DDOS attack, and had to implement measures that occasionally interfere with legitimate traffic.

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The Trouble With Twitter

Fail WhaleI am getting sick of #GamerGate on Twitter, especially when I have online acquaintances on both “sides”.  There way too much toxicity swilling aroud the whole thing, to which people on both sides are contributing. It’s yet another example of the failure mode of “Hashtag activism”, and I know I’m not the only person who wonders if all this negativity is sucking out all the positive aspects of Twitter.

I’m not the only one who thinks this:

Dave Rickey writing in Zen of Design

Twitter is a breeding ground for social dysfunction, where you are lulled into a sense of community and comradery because everyone you follow and everyone that follows you are basically in agreement. The only things that can penetrate the bubble are “Outrage Porn” being retweeted into it, and attacks responding to outrage porn that is being passed around other bubbles.

There’s no room for nuance or in-depth discussion, and anyone who makes the mistake of trying will see their lengthy and thoughtful think-piece distilled down to a barely-true (if that) 140 character sound bite that will be used as a new piece of outrage porn.

David Auerbach writing in Slate:

People are accustomed to being irreverent in conversations with friends, but on Twitter, anyone who might take offense is likely to overhear (unless your tweets are protected, but why be on Twitter in that case?). At least you can go on Reddit without having the repugnant Philosophy of Rape subreddit being shoved in your face; Twitter drags everyone down to the bottom. No matter whom you unfollow, mute, or block, someone you do follow will sooner or later draw your attention to an outrage and encourage you to join the condemnation. On Twitter, negativity is viral.

Twitter didn’t used to be like this. I can remember the times when it was the virtual equivalent of the friendly local pub where all your mates hung out and you swapped joles and stories. I remember reading Robert Scoble’s blog post from five years ago claiming Twitter didn’t suffer from the “forum/chatroom problem” because your feed showed only people you’d invited to join the conversation.

We’ve lost that somewhere along the line.

Maybe it was when Twitter gave greater prominence to the notifications tab. Maybe it all went pear-shaped when they introduced the retweet, something Robert Scoble raised as a concern. Or maybe it was just that, like so many other places, Twitter was better in the early days before the rabble arrived, when most people were enthusiastic early adopters.

Twitter at it’s best can still be great fun; I love the rapid-fire exchanges between one particular group of friends who managed a mashup of The Shipping Forecast and Bruce Forsythe’s Generation Game (“…set of matching luggage 4, becoming 5 later…“)

But I can’t help feeling that either we all need to be smarter in our use of Twitter, with a little less “outrage porn”, ot Twitter needs to rethink some aspects of how the service works, so it amplifies the loudest voices a little less.

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Autoplay Video Ads Must Die

SpamI know websites that don’t rely on paywalls need to raise money somehow, but I know I’m not the only person who is thoroughly sick of the auto play video ads with audio that have started infesting many big media sites of late.

You know the ones I mean. They’re the ads that suddenly erupt in the middle of the screen as you scroll through the article. Until a couple of days ago you could click on the [x] in the corner of the ad so you could shut them up before the audio started playing, but now that option has gone away.  It’s as if the people running the ad server noticed that everyone was closing them the instant they appeared, so took that option away.

If, as many people do, you’re listening to music while surfing the web, these things are intensely annoying. Your only option seems to be to close the browser tab without reading the rest of the article. Which is precisely what I’ve been doing.

I’ve seen them so far on The Guardian, The Independent and Forbes, so it’s not confined to bottom-feeding clickbait sites who are cynically concerned with selling eyeballs and nothing else.

Charlie Stross once said that all advertising devolves to the state of spam. Which would imply that, much like your typical make-money-fast or fake Viagra seller, these people know they’re ruining your UX, and just don’t care. Or maybe it really is just a case of sufficiently advanced stupidity being indistiguishable from malice.

What’s a more pertinant question is whether the management of The Guardian or The Independent care.

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I am now seeing posts on LinkedIn saying “What does ello.co mean for brands?” Can we point these people towards the B-Ark, please?

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The Web We Lost – And How To Rebuild It

A couple of posts from Anil Dash from 2014, first The Web We Lost, and then the folowup, Rebuilding the Web We Lost. Both are well worth a read.

It’s easy to overlook that way social giants such as Facebook and Twitter have given an online voice to millions who lacked the technical skills to create their own blog or configure an RSS reader. You could even argue that Facebook’s killer app was Edgerank, which solved the information overload problem that was the Achillees heel of RSS.

It’s difficult to predict what the web of five or ten years time might look like, but Im hoping Anil Dash’s optimism that the pendulum will swing away from closed propietary networks. If he’s right, new startups like ello.co aren’t part of the future, but more of the same.

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Ello, Goodbye

elloIs ello.co the first social network to jump the shark before it’s even out of beta?

Today has not been a good day for the fledgeling application. Their expansion coincided with a mass exodus from Facebook as a consequence of Facebook’s heavy-handed enforcement of their “real names” policy, and a flood of new users found a system that wasn’t ready for prime time. Simultaneously serious doubts have been raised about their potential business model.

First, the beta went live without any form of block or muting functionality, which ought to be a fundamental part of any social networking application, and guarantees it will turn toxic the moment the trolls turn up in any numbers. Which also makes it unsafe for anyone who’s concerned about being stalked or harassed online. They did have a lengthy and rather vague list of speech codes, some of which were themselves problematic, which combined with a lack of a block function gave the impression they wanted the sort of centralised top-down moderation typical for smaller community sites rather than the sort of decentralised user-level moderation that actually works for larger unfocussed networks. This might explain why knowledgeable and reliable people believed the hoax that ello were banning users referencing “#GamerGate” as “hate speech”.

Second, it’s another closed-source proprietary system with no API and no means of exporting the data you’ve been putting in to it. The world really doesn’t need yet another walled garden that retains complete control over your data and your connections. I still live in hope that the next generation of social networking will be an ecosystem of open source applications which no one corporation controls. I’m not holding my breath though.

Finally, the founders never revealed the fact that they were funded by venture capitalists, which suggests the promises of being ad-free and not selling user data may well not survive the exit strategy demanded by the VCs. Vague promises not to be evil seldom survive IPOs or sales.

At the moment, I don’t think ello.co is for me. There is a chance that it might take off. But at the moment at its best it’s value little more than an insurance policy against Twitter turning bad. I can’t see it becoming the Facebook killer it’s been touted to be. It’s more likely to fade away like app.net did.

Posted in Social Media | Tagged | 1 Comment

Who remembers the day when computer viruses were spread in the boot sector of floppy disks?

Posted on by Tim Hall | 5 Comments

We Get Comments

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There is a sometimes a surreal beauty in machine-generated gibberish

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You can tell you’re a tester if you go to the pub and all the conversations are about ISO29119. The consensus that the reason the online testing community is overwhelmingly anti is that the pro-ISO29119 camp are just too boring to be on Twitter or write blogs.

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