We’re really sorry to let you know that there was a problem with your recent order. These design(s) could not be 3D printed in the material selected:

PRA China Clay Wagon N Scale (1:148) in Frosted Ultra Detail

Given the nature of 3D printing (converting digital files into physical products), every now and then we catch designs that will be too fragile to create in certain materials. Though we do our best to defy the laws of physics and try to find these issues as early as possible, some are only found during the manufacturing process.

You can reach out to the designer who created the model by clicking on the model name above to expedite the process. On the top right corner of the page linked above, you can click the “Contact Designer” button to start a conversation.

We have credited your account, which you can use to purchase anything on Shapeways. If you do not wish to order anything else at this time, please let us know and we will arrange a refund.