By: Michael

Michael — Mon, 07 Nov 2005 09:12:28 +0000

Many years ago now I was called for a job interview at Heathrow airport. I lived in Slough at the time was going on holiday to Ventnor on the Isle of Wight that week. So went to Slough travel office and bought both Slough to Shanklin, and Shanklin to London Waterloo returns. Alas the travel offcie make out a Waterloo to Shanklin return. On the ferry the jobswoth ripped my Shanklin to Waterloo ticket in half “because I had to have failed to hand it in to get onto the island in the first place”. Only the travel office in Slough could re-issue my ticket to get me back to my holiday after the job interview – and the whole point was not to need to go back to Slough! I had been unemployed for some months and I did not need the stress! Ah well, at least I got the job.

By: Tim Hall

Tim Hall — Wed, 02 Nov 2005 23:21:33 +0000

Yes, I’ve made offical complaints to both Northern Trains (who made out the ticket incorrectly) and TfL.

By: Simon Brunning

Simon Brunning — Wed, 02 Nov 2005 14:44:55 +0000

I hope you wrote to TfL to report them. But to be fair, the majority of staff are good natured enough.

Comments on: Customer Service, Not.

By: Michael

By: Tim Hall

By: Simon Brunning