A very interesting analysis of the failed deployment of Team Romney’s Project Orca. It has all the ingredients of a classic IT disaster, including lack of proper stress testing using environment resembling the actual deployment, and most critical of all, wholly inadequate end user training.
Field volunteers also got briefed via conference calls, and they too had no hands-on with the application in advance of Election Day. There was a great deal of confusion among some volunteers in the days leading up to the election as they searched Android and Apple app stores for the Orca application, not knowing it was a Web app.
John Ekdahl, Jr., a Web developer and Romney volunteer, recounted on the Ace of Spades HQ blog that these preparatory calls were “more of the slick marketing speech type than helpful training sessions. I had some serious questions—things like ‘Has this been stress tested?’, ‘Is there redundancy in place?’, and ‘What steps have been taken to combat a coordinated DDOS attack or the like?’, among others. These types of questions were brushed aside (truth be told, they never took one of my questions). They assured us that the system had been relentlessly tested and would be a tremendous success.”
When the thing went live, it all went predictably pear-shaped.
As the Web traffic from volunteers attempting to connect to Orca mounted, the system crashed repeatedly because of bandwidth constraints. At one point the network connection to the campaign’s data center went down—apparently because the ISP shut it off. “They told us Comcast thought it was a denial of service attack and shut it down,” Dittuobu recounted.
You could ask what a spectacular failure of an IT implementation says about the candidate’s competence to be President of the United States.
